Privacy Policy & Legal Disclaimer
Privacy Policy
November 13 2025
This Privacy Policy explains how Chargenet.co.uk collects, uses, discloses, and protects your information when you visit our website. We are committed to protecting your privacy and handling your data responsibly.
Please read this policy carefully. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.
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1. Information We Collect
We may collect the following types of information:
a. **Personal Information You Provide**
- Name, email address, phone number, or other details when you fill out forms (e.g., contact, newsletter signup, account registration).
- Payment information if you make purchases (processed securely via third-party providers).
b. **Automatically Collected Information**
- **Usage Data**: IP address, browser type, operating system, referring pages, pages viewed, time spent on pages, and clickstream data.
- **Cookies and Tracking Technologies**: We use cookies, web beacons, and similar tools to enhance your experience, analyze trends, and administer the Site. See our [Cookie Policy](#cookie-policy) below.
c. **Information from Third Parties**
- Data from analytics providers (e.g., Google Analytics), advertising networks, or social media platforms if you interact with us through those services.
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2. How We Use Your Information
We use collected information to:
- Provide, operate, and improve the Site and our services.
- Process transactions and send order confirmations.
- Respond to inquiries, comments, or support requests.
- Send newsletters, marketing emails, or promotional offers (you can opt out anytime).
- Analyze Site usage and improve user experience.
- Detect, prevent, and address fraud, security issues, or technical problems.
- Comply with legal obligations.
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3. How We Share Your Information
We do not sell your personal information. We may share it only in these cases:
- **Service Providers**: With trusted third parties who help us operate the Site (e.g., hosting, analytics, payment processing, email delivery). They are contractually obligated to protect your data.
- **Legal Requirements**: If required by law, court order, or government request.
- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
- **With Your Consent**: For any other purpose disclosed at the time of collection or with your permission.
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4. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences and login status.
- Analyze how users interact with the Site.
- Deliver personalized content or ads.
You can control cookies through your browser settings. Disabling cookies may limit Site functionality.
**Third-Party Cookies**: Analytics and advertising partners may also set cookies. Review their privacy policies for details.
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5. Data Security
We use industry-standard security measures (e.g., encryption, firewalls, secure servers) to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
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6. Your Privacy Choices
You have the right to:
- **Access, correct, or delete** your personal information (subject to legal limits).
- **Opt out** of marketing emails (use the "unsubscribe" link or contact us).
- **Disable cookies** via browser settings.
- **Request data portability** or restriction of processing (where applicable).
To exercise these rights, contact us at support@chargenet.co.uk
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## 7. Third-Party Links
The Site may contain links to external websites. We are not responsible for their content or privacy practices. Review their policies before submitting information.
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## 8. Children’s Privacy
The Site is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn we have such data, we will delete it.
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## 9. International Data Transfers
Your information may be processed in countries outside your residence (e.g., the United States). These locations may have different data protection laws. By using the Site, you consent to such transfers.
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## 10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of the Site after changes constitutes acceptance.
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## 11. Contact Us
For questions about this Privacy Policy, contact us:
support@chargenet.co.uk
6 Coppice End
Highwoods
Colchester
Essex
CO4 9RQ
Legal Disclaimer
**Legal Disclaimer**
The information provided on this website regarding electric vehicle (EV) public charging costs (including prices per kilowatt-hour, or p/kWh) is for general informational purposes only and is compiled from publicly available sources. We do not guarantee the absolute irrefutable accuracy, completeness, timeliness, or reliability of any data, rates, or related content.
Charging costs can vary significantly based on location, time of day, charging network, provider policies, taxes, fees, promotions, and other factors. **Actual costs may differ from the information displayed.** Users are solely responsible for verifying current pricing directly with the charging station operator or network provider before use.
This website is not affiliated with any Public EV charging networks, manufacturers, or service providers. We do not endorse, warrant, or assume liability for any charging services, equipment, or transactions.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to accuracy, fitness for a particular purpose, and non-infringement. In no event shall we be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website or reliance on its content.
By using this site, you agree to this disclaimer and assume all risks associated with EV charging decisions.
Site Legal / Terms & Conditions of Use
www.Chargenet.online LTD T/A Chargenet.co.uk accepts no liability for financial losses incurred when Charging your Electric Vehicle. We do not currently process any financial EV Charging Session transactions and are an
information Service provider ONLY at this time. We always try to show you the most accurate information in our possession at the time of data publication. We Check the Prices (p/kWh) to Charge your EV regularly across the UK High Power Charging networks shown at www.chargenet.co.uk.
About Prices Shown:
We always show you the Maximum PAYG Pay As You Go Price when Paid via Contactless Payment card that you should encounter for the Charge Point Operator shown.
Avoid Peak Times where possible.
You may save by using the Charge Point Operator's App / RFID card.
Some sites are Outliers and TESLA use Off Peak, Peak and Dynamic Pricing so check in the TESLA App if you are heading to a particular Supercharger site.
Note you should:
Always Check the Price p/kWh PRIOR to Charging.
Know that: When Roaming across networks using a eMSP card / app Prices can vary considerably.
Check for Parking Restricitions at all Charge points -
Don't OVERSTAY at a Rapid / Ultra-Rapid Charge Point, Some sites have a limit of 60 or 90 Minutes Maximum.
Register your vehicle with Reception if necessary (at a hotel for example).
Penalty Charge Notices can be £100 if you fail to adhere to parking rules - like parking fully within a parking bay and not being over the white lines.
Don't give them an excuse to penalise you.
By using our services you agree to all these Terms and Conditions.
UNHAPPY with your Experience of Public Charging?
You should Contact the Respective Charge Point Operator by TELEPHONE using their Free Phone Number.
If you have a COMPLAINT - it is Always a good idea put it in writing at the Time detailing what occurred with as much detail as Possible. CPO Charge Point Operators usually have an email address you can send your complaint to.
Copyright
Chargenet.co.uk 11/2025.